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0115 7270746
07707 542413
Chelmsford
01245 905525
07890 491417
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Questions about Training with Kristy Ellis

Frequently Asked Questions

I’m interested in personal training. How do I get started?

You just need to contact us to arrange your free initial consultation. This will give us the chance to discuss your goals and we'll be able to talk you through the different training packages available so that you can decide which programme would suit you best.

How long does the initial consultation last?

A consultation usually lasts around 40 minutes, but can vary between 30 minutes and 1 hour, depending on how much you would like to talk about and whether you decide to try out a PT or group training session.

Is there any exercise involved in the initial consultation?

That’s up to you. You can either come in just to have a chat about your goals or you can try out some exercise to see if you enjoy it. You can choose between a group class or a 1-2-1 personal training session.

How much are personal training sessions?

We have a variety of different training packages available and the price depends on how many sessions you would like each week. It also depends on whether you would prefer individual personal training sessions or small group sessions. You can find out more about the options available on our prices page.

What payment methods do you accept?

We use monthly Direct Debit for all our programmes and these are processed by Go Cardless. For gift voucher purchases we accept credit and debit cards.

Do you offer a student discount?

Yes, we do. All students with a valid NUS card are offered a 10% discount on their monthly price.

Am I tied into a contract?

No, you are never tied into a contract. All we ask is that you stay for at least one month. After that, you just need to let us know by the 20th of the month if you’d like to leave at the end of that month.

What happens if I cannot make a session?

We aim to be as flexible as possible so as long as you give us 24 hours’ notice we can rearrange your session so you don't miss out. If you cancel with less than 24 hours’ notice then you will be charged for the session.

How much nutrition advice is provided with each programme?

The group training sessions offer general nutrition advice while the 1-2-1 personal training sessions provide more in-depth information. Personal training clients can receive as much or as little dietary advice as they like as sessions are tailored to clients’ specific requirements. If you opt for the Transformation Programme, 30 minutes each week will be dedicated to helping you with your diet.

What times are the group training sessions?

At our Chelmsford site the classes are usually at 10am and 7pm while in Nottingham the times vary from 6.45am to 7.30pm. For full details, see our Chelmsford and Nottingham timetable pages.

What times are the individual personal training sessions?

These sessions change from week to week depending on trainer availability. If you’re interested in starting PT with us and would like to check availability, please contact us and let us know the times you’d be available for PT sessions.

I’m worried that I’m too old / unfit / overweight to be able to train with you. Can you help someone like me?

Yes, definitely. We tailor all our programmes to suit our clients’ needs so you can be sure that the exercises you do will be ones you’re comfortable with and enjoy doing.

Where do the training sessions take place?

All training takes place in our private studios in Nottingham and Chelmsford.

I’m interested in the group training sessions but I’m concerned I won’t know how to do any of the exercises. What should I do?

There’s no need to worry as we provide an induction session for all new members before they join the group sessions. This is a 1-to-1 session with a trainer, who will show you how to do all the exercises and make sure you can do them safely. This session lasts an hour and costs £40.

What do group training sessions involve?

In the group sessions we usually use a circuit training format as this allows everyone to work at their own pace. We use a variety of equipment such as dumbbells, barbells, TRX and kettlebells and we aim to make the sessions as enjoyable as possible.

What do personal training sessions involve?

Personal training sessions are designed to meet clients’ individual needs so they can include whatever type of exercise you prefer to do. Your trainer will suggest some exercises that they feel will help you achieve your goals but you’re welcome to request other types of exercise. Sessions can include exercises that use steps, dumbbells and balls, as well as weightlifting, running and bodyweight exercises such as TRX suspension training, pull ups and push ups.

Do I need to bring anything with me to my PT sessions?

We recommend bringing a bottle of water and a small towel.

How many people are in each group training session?

We like to keep our classes small so there are usually no more than 6 people in each class.

Will there be other people around while I’m having personal training?

No, all PT is done in a private studio so there will only be you and your trainer there. There may be other people in the building having a group session at the same time but they will be in a separate room.

What qualifications do your personal trainers have?

Our trainers have a variety of qualifications ranging from degrees in sport and exercise science to certificates in boxercise and kettlebell training. For a full list of our qualifications, see our Nottingham and Chelmsford Meet the Team pages.

How quickly will I see results?

It is always very difficult to answer this question. It depends on a number of different factors such as how many personal training sessions you have, how willing you are to exercise by yourself and how committed you are. If you’re aiming to lose weight then nutrition will also play a huge role and your success will depend on how willing you are to introduce healthy eating habits into your lifestyle. Also, other factors such as stress, sleep and rest can affect your results. Generally, the sooner someone fully commits to their programme, the quicker they will see results. 

Do you offer free parking?

Yes, there is free parking available at both sites. In Nottingham, you can park in the street outside but to avoid getting a parking ticket you need to put a note on your dashboard saying “Visiting Number 3 Hope Drive - Kristy Ellis”. In Chelmsford, you can park right outside the studio.

Do you have showers / somewhere to get changed?

Our Chelmsford studio has a shower and changing area and our Nottingham site will do soon. We expect the shower to be available by summer 2018 and in the meantime we have a large toilet cubicle upstairs that you can use to get changed in.